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Privacy Policy

Collection of Information

We only collect personal information from you when you: (1) register on the Site; (2) contact us; and (3) order products and services. This personal information may be collected from you during either online or off-line transactions or contact with us. As part of the standard operation of the Site, we may collect certain non-personal information from you, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behaviour, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.

You may access any personal information you provide to us, correct or modify any such personal information, or direct us to make no further use of your personal information. To do so, please send an email with your request to customerservices@truejewels.com.

Cookies

We may use cookies to collect the non-personal information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. We may also use cookies to: (1) provide you with customized content and advertising; (2) monitor Site usage; and (3) conduct research to improve our content and services. You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the "Help" menu of your browser to learn how to change your cookie preferences.

When you place an order on the website and enter your name and details, you will become a recognised user, and we will send a cookie to your computer. Cookies do not contain any information that can personally identify you. They help us to recognise you when you visit the website and make use of the service so that the service can be tailored to your needs. Our email provider may set cookies on your browser if you open an email they send you on our behalf.

By using cookies, we can make your online experience more efficient. For example, they allow you to store your chosen items in your shopping basket, without losing them between visits, and to make the checkout process faster by having your card and delivery details ready to use.

Third Party Websites

The Site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through the Site.

Children

By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian. We do not sell products to children, but we do sell children's products for purchase by adults.